Accommodation Policy

  1. This accommodation policy is binding for all accommodated guests (hereinafter referred to as “guests” or individually as “guest”) using accommodation services at Clarion Congress Hotel Bratislava, operated by CPI Hotels Slovakia, s.r.o., ID: 48 094 790, with its registered office at Šulekova 1172/20, 811 06 Bratislava (hereinafter referred to as “provider”) and forms an integral part of the accommodation contract or similar agreement (hereinafter referred to as “contract”) concluded between the guest and the provider. Persons accommodated together with the guest who concluded the contract with the provider are also considered guests.
  2. Under applicable data protection legislation, the provider, as the controller of personal data, is entitled to process the personal data of guests to the extent specified in the registration card. For this purpose, the guest is required to present a valid ID card or passport upon the provider’s request. A guest who refuses to present an identity document may not be accommodated, without prejudice to their obligations towards the provider.
  3. Pursuant to § 103(b) of Act No. 326/1999 Coll. on the residence of foreigners in the territory of the Czech Republic and on amendments to certain laws, as amended, a guest – foreign national is required to present a travel document, residence permit, confirmation of temporary residence in the territory, residence card of a family member of a European Union citizen, permanent residence permit, or permanent residence permit for EU citizens upon request and to personally complete and sign the registration form pursuant to § 97 of the Act. A guest – foreign national who refuses to present their identity document or the other documents specified above and refuses to complete the registration form may not be accommodated. The obligation to personally complete and sign the registration form does not apply to foreign guests under the age of 15.
  4. Personal data provided by the guest when concluding the accommodation contract or similar agreement are subject to protection under applicable data protection legislation. Such personal data will be archived and processed by the provider to the extent provided by the guest and will be used for the fulfillment of the accommodation contract, the provider's legal obligations, and possibly to protect the provider’s rights and legitimate interests. Personal data may be made available to third parties only to the extent necessary to achieve the purpose of processing such data. Information about the processing of guests’ personal data and their rights is available on https://www.cpihotels.com/gdpr. Guests can also obtain this information in written form at the hotel reception.
  5. Upon check-in, the guest will receive an accommodation card indicating the room number, the start and end of the stay, and the room key. From this moment, only the guest (guests) has access to the room. The hotel staff's access to the rented room is limited to the necessary scope to meet the accommodation conditions agreed upon in the Contract.
  6. Neither the guest nor the provider is entitled to allow third parties to use the room. To ensure maximum guest privacy, it is also possible to arrange for limited staff access to the room.
  7. Accommodation for the guest on the day of arrival is possible from 3:00 PM at the earliest.
  8. The guest must vacate the room by 11:00 AM on the last day of their stay. If the guest fails to do so within the specified time, the provider is entitled to charge the guest for an additional day’s stay.
  9. If the guest requests an extension of their stay, the provider is entitled – if possible – to offer a different room than the one the guest was originally accommodated in.
  10. Dogs, cats, and other animals may only be accommodated at the hotel with the provider’s prior consent. An additional fee for accommodating animals in the hotel room is charged according to the provider’s price list.
  11. In the event of the guest’s illness or injury, the provider shall ensure the provision of immediate medical care or the guest’s transport to a hospital. The guest assumes responsibility for covering the costs associated with this.
  12. It is prohibited to move furniture, make repairs, or carry out any modifications to the electrical network or other installations in the room or common areas without the provider's prior consent.
  13. Guests are not permitted to use personal electrical appliances in the hotel, especially in the room, except for devices used for personal hygiene.
  14. All equipment and furnishings in the room may only be used by the guest.
  15. The guest is obliged to close windows, turn off water taps, and lock the room when leaving. The guest must return the room key to the reception upon departure from the hotel. The key will only be reissued upon presentation of the accommodation card.
  16. For safety reasons, it is prohibited to leave children under the age of 10, as well as dogs, cats, and other animals, unattended in hotel rooms or public and shared areas.
  17. Guests are fully responsible for damages caused to the provider’s property under applicable legislation.
  18. The provider offers services to guests within the scope and under the conditions established by Act No. 89/2012 Coll., the Civil Code, and the contract.
  19. The provider is responsible for damages caused to guests’ property under § 2946 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended. Guests are required to store all valuables in the hotel safe at reception or the safe in the room, which are designated for storing valuables. Valuables include jewelry, money, securities, watches, smartphones, mobile phones, other communication devices, computers, audiovisual, and other technical equipment.
  20. Upon arrival, the guest is required to provide a credit card as payment guarantee or pay for the accommodation in advance in cash.
  21. Smoking is prohibited in rooms and hallways in areas designated as non-smoking. Violation of this prohibition constitutes a material breach of the contract.
  22. The guest is required to observe rules of proper behavior, avoid disturbing other guests, maintain nighttime quiet hours (from 10:00 PM to 6:00 AM), refrain from consuming alcohol or narcotics in public areas of the hotel, and avoid damaging the hotel’s facilities and equipment. Violation of any of these obligations constitutes a material breach of the contract.
  23. The guest is required to comply with the provisions of this accommodation policy. If the guest breaches their obligations in a material way, the provider has the right to terminate the contract without notice. The termination becomes effective upon notification of the guest. In such cases, the guest must pay for the entire agreed stay and immediately leave the hotel. If the guest fails to leave, the provider is entitled to contact the Police of the Slovak Republic or another public authority.